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Frequently asked questions

ABOUT THE TRANSFERS

What is the Shared Shuttle?
The Shared Shuttle transfer means that you will travel with other passengers.

For example, if you are booking a transfer from Rome City to Civitavecchia Cruise Port, the shuttle, before leaving Rome, will charge other passengers who have booked your own transfer and the same or very close times.

  • The Shared Shuttle is a door to door service.
  • The vehicles are the same of Private Transfer: Luxury Category.
  • Maximum stops (pick-up or drop off) for each vehicle: 4.
  • Plus 30% on the total for the following dates: Jan 1, Aug 15, Dec 24/25/26.
The Shared Shuttle is available for all destinations?
What is the Private Transfer?
The Private Transfer is available for all destinations?
It is possible to pick-up (or drop off) my group from different hotels?

ABOUT THE CITY TOURS

Tour Of Rome
The Tour of Rome is the classic tour of the city:

INFO:
  • Pick-up and Drop off at the Hotel or Apartment in Rome.
  • All tours are Private service.
  • Available 7 days a week.
  • All tour itinerary may change at the discretion of the passengers and customized tours can also be arranged.
THE TOUR INCLUDES: English speaking driver and its vehicle available for the duration of the tour, passenger liability insurance that is required by law and fuel.
THE TOUR DOES NOT INCLUDED: Entrance fees to sites, museums etc. , meals, official tour guide and everything not previously agreed upon.
NOTE: The driver is not an official guide and is only able to provide some information from within or near the vehicle. An official multilingual guide can be hired upon request for a fee.
Tour From Rome
Pre-Cruise Tour
Post-Cruise Tour
Shore Excursion

ABOUT THE BOOKING

How does the reservation work?
The booking process is very simple.

  • Use our booking form, filling in all fields carefully.
  • Choose the type of service you like and send the reservation.
  • Once the reservation has been completed you will receive a first email with access credentials for your personal account where you can enter at all times to check the status of your reservation and where you can download your voucher once accepted.
  • You will receive also a second email with the sum of your reservation.


If you choose to pay by cash or credit card to the driver, after the email with the STATUS: WAITING, you will receive another email after your reservation has been accepted by our operators with the STAUS: ACCEPTED. It can take a few hours.

If you choose to pay online, at the end of the reservation you will automatically be redirected to Paypal website. Once the payment is complete you will receive the email with the STATUS ACCEPTED.

It is mandatory to show the voucher with the STATUS: ACCEPTED to the driver. You can print it or show  a digital copy on an electronic device.
Cancellation Policy
Payment Methods
Who will be my driver?
Where is the meeting point?
Baggage Regulation
Vehicle with automatic ramp